1. Return Window

We offer a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging with all accessories, manuals, and any other components that came with it.
• Proof of purchase (such as a receipt or order number) is required for all returns.

3. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Products marked as "final sale" or "non-refundable" during promotion
• Products that have been damaged or altered after delivery (unless due to manufacturing defect)

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial refunds may be granted for items that are returned used or not in their original condition.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourwebsite.com and send your item to [return address].

6. Return Shipping

Customers are responsible for paying for their own shipping costs for returning an item, unless the product is defective or a wrong item was shipped. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable). For high-value products, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Restocking Fees

A restocking fee of 10-15% may apply for opened items that are returned in their original condition. This fee covers inspection, repackaging, and restocking expenses.

8. Warranty Returns

If your product is covered by our warranty and you need to return it for repair or replacement, please follow the warranty claim process outlined here.

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at support@yourwebsite.com with photos and a description of the issue, and we will arrange for a replacement or repair.

10. Important Notes

Be transparent: Clear rules on what qualifies for returns or exchanges (e.g., tech products must be in original condition). Flexibility builds trust: Offering free returns for defective products or allowing exchanges can improve customer loyalty. Automate the process: Provide easy access to shipping labels or return portals to make returns seamless.